Privacy Notice of the website

What is personal data and when does this Privacy Policy apply?

This Privacy Policy applies to all personal data we collect and process about you. Personal data is any information about you, as well as a combination of pieces of information that could reasonably allow you or your household to be identified.

Rakuten Europe Bank (REB), a société anonyme with registered office at 2, rue du Fossé, L-1536 Luxembourg, registered under number B-181868 at the Luxembourg Trade and Companies Register is a credit institution authorised by the CSSF.


REBis the Controller of the personal data within the understanding of the GDPR (‘General Data Protection Regulation).

We will process the following information that concern you:

We will use the personal data you provide via this website in order to handle and process your request. We will do that based on our legitimate interest, which is to respond swiftly to your questions and to protect REB against legal claims. We will also process your personal data based on our legitimate interest in order to ensure security and protect REB and other users from harm. We will also process this data, but only if necessary in order to comply with our legal obligations, such as in response to court orders or to comply with privacy or financial regulations.


We will keep your personal data for the time necessary to handle your request which shall not exceed three months, plus the additional period necessary to comply with our legal and regulatory obligations and requirements to the extent possible, and for the period necessary to defend our legal claims, if applicable.


We may disclose your Personal Data for business purposes to the following parties:


Your Personal Data may be transferred to, stored, and processed in a country that is not regarded as ensuring an adequate level of protection for Personal Data in relation to the country you are located in.

We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your Personal Data is adequately protected. For more information on the appropriate safeguards in place, please contact us at the details below.

As part of the Rakuten Group, Rakuten Europe S.a.r.l. relies on the Rakuten Group Binding Corporate Rules to legitimize international data transfers within the Group. The Rakuten Group Binding Corporate Rules can be found at

You have certain rights regarding your personal data. These include the following rights to:

We encourage you to contact us to update or correct your information if it changes or if the personal data we hold about you is inaccurate. You can send us your enquiry using the contact form or via e-mail to

This Cookie Policy describes what cookies are used, why they are used and how you can control their use.

What are cookies?

Cookies are small text files used to track the user’s Internet behaviour. The collected data is used to evaluate our site content in order to improve information and services available.

What is the purpose of cookies and who places them?

Cookies may have different purposes, notably:

These cookies are either directly placed by us or by a partner (web analytics solutions’ companies, advertising agencies and social networks notably).

What types of cookies do we use?

When you visit our websites, the following cookie types are used:

How to manage cookies?

The configuration and customisation of cookie settings depend on the internet browser you use (via the “Tools” menu in general). You may decide yourself if our Site should be authorised to use cookies on your computer. You also have the possibility of having a warning message shown each time before a cookie is accepted. Furthermore, you can at any time delete the cookies already stored. Should you refuse to allow the Site to use cookies, we would like to point out that certain functions on Site may be limited or deactivated. Therefore, refusing our session cookies will prevent you from logging on to our e-banking sites. In order to simplify the use of the Site, we recommend you to configure your browser in such a way that the cookies used on the Site are accepted.

If you do not want us or our partners to collect information through the use of cookies, you can use one of these solutions:


If you have any request or concern, please send us an email to


In case of any inconsistencies or conflict between the English language version and the other language versions, the English language version shall take precedence.

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